DHL and IBM report cites benefits and potential of AI in logistics

The advent of Artificial Intelligence (AI) technology has been making inroads over the years in various sectors. But a joint report issued this week by global express and logistics services provider DHL and technology powerhouse IBM takes an in-depth look into the impact of AI within logistics.

The report, entitled “Artificial Intelligence in Logistics: A collaborative report by DHL and IBM on implications and use cases for the logistics industry,” examines different ways in which AI can be used for augmenting logistics operations, especially now at a time when leveraging AI is more accessible and affordable than it has been in the past.

“Everything can be enhanced through modern technology, and I think AI is at the beginning of really big usefulness,” said Ken Allen, CEO of DHL Express, in an interview. “We already have big data and IoT and this is another part of that. This type of digitalization proposes the next ‘S-curve’ after globalization that is really driving our business in this fast-growing world of e-commerce. Now…for the first time through broadband and mobile devices everyone can be connected, and the possibilities are endless. It creates massive opportunities, as well as massive complexities in that everyone in the world is a potential customer now. And we need to use AI, big data, and other forms of digital marketing to reach all of our customers.”

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About Author: Jeff Berman, Group News Editor
Jeff Berman is Group News Editor for Logistics Management, Modern Materials Handling, and Supply Chain Management Review. Jeff works and lives in Cape Elizabeth, Maine, where he covers all aspects of the supply chain, logistics, freight transportation, and materials handling sectors on a daily basis. Contact Jeff Berman