• Customer file and debtor file administration
• Customer helpdesk e-mail query support
• Booking desk phone
• Booking desk email / EDI / Web / Mobile
• Booking confirmation and equipment dispatch
• Pre-advice / arrival notification

• Rate quotes
• Service contract/rate agreement creation and maintenance
• Lead generation
• Tariff and contract filings
• Freight bookings
• SEO campaign management support
• Sales reports

Exports

• BL manifesting, update and corrections
• Advance manifest information along with other customs and port compliances
• Freight audit
• Billing and invoicing
• Vessel closures

Imports

• Import data quality process/ checks
• Arrival notifications
• IGM filings with customs
• Delivery order issuance
• Freight audit

• Vessel schedules
• Vendor management-vendor file administration
• PO management support
• EDI management support
• Inbound and outbound trans-shipment
• Maintenance and repairs
• Vessel performance reports

• Accounts payable
• Accounts receivables
• General ledger / Bank reconciliation
• Vendor helpdesk
• Credit and collections
• Agency reconciliations
• Detention and demurrage reporting
• Cost reporting and audit
• Management reporting
• Monthly closing / Quarterly / Yearly closing
• Treasury reporting
• Management reporting
• Pay-roll management
• Agency audits
• T&E
• Disbursement accounting
• Financial planning and analysis